Help Centre

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  1. How do I use my re-usable firelighters? 24/09/2020

    Place the soaked fire starter in the front of the fire chamber just underneath the front of your kindling. When the fire has started use tongs to remove it and place somewhere safe to cool down. When the fire starter is cold, place into a jar of methylated spirits for storage. 

  2. Can I use a heat transfer kit? 24/09/2020

    The simple answer is yes.

  3. We have just had a minor gas explosion/back puffing in our Pyroclassic. Why has this happened? 24/09/2020

    This could be caused for the following reasons:

  4. How do I remove the ash from my Pyroclassic? 24/09/2020

    Remove the ash when the fire chamber is relatively cool. Use the Pyroclassic curved shovel to slowly empty the fire chamber. Ash almost always contains some hot ember.

  5. What if I have a two storey house and require extra flue lengths? 24/09/2020

    A longer flue is fine however this will cause the fire to run at a slightly higher burn rate and consume more fuel than usual due to the extra draw that this length puts on the fire, otherwise there is no issue with this.

  6. The front of my Pyroclassic fire has developed smoke stains on the panel. What can I do? 24/09/2020

    Depending on how extensive the marking is you may be able to remove it by using a light abrasive car polish. Remove the panel and place it on a kitchen bench as this will be much easier than doing it on the fire. Please be careful of the gasket if it's...

  7. What are the technical specifications of the Pyroclassic IV? 24/09/2020

    Please see the last page of the Pyroclassic IV brochure, which can be downloaded HERE.

  8. Why is the Pyroclassic sometimes shown as having a 4kW heat output and sometimes 15kW? 24/09/2020

    The 4kW rating for the Pyroclassic IV comes from the efficiency and emissions testing procedure. This heat output test is a byproduct of other tests and it is acknowledged throughout the industry that this method of testing disadvantages fires with a higher thermal mass.

  9. Refuelling onto a low firebed 24/09/2020

    The wood fuel inside a Pyroclassic® IV fire burns best on a thin bed of ash and hot coals. However, if there is insufficient burning material in the fire bed to light a new fuel charge, excessive smoke emission can occur.

  10. Can you configure the flue to have an offset so it goes out the wall behind the fire rather than the roof? 24/09/2020

    Yes, offset bends are available for the flue systems. The best option would be to speak with a local installer who can give you specific advice about a flue system to suit your home.