Help Centre

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  1. What wood should I be using? 05/03/2021

    DRY. This means a maximum of 25% moisture content but ideally under 18% if possible.

  2. How does burning work with the Pyroclassic IV? 04/03/2021

    Solid wood must change to gas and vapour before any burning can take place. This change occurs by heating wood to high temperatures to make the best gas fuel, low temperatures will make smoke and tars that are simply unburnt fuel. The Pyroclassic® IV is a North/South burning fire so the fire...

  3. Why do I need a wall screen? 04/03/2021

    Most installations in the UK do not require a wall screen as the wall behind the fire is generally made of non-combustible material. For homes that do have combustible walls behind the wood fire, the following is applicable:

  4. How do I fix down draft? 04/03/2021

    Download our down draft troubleshooting tips HERE.

  5. Why are there cracks in my Pyroclassic cylinder? 04/03/2021

    This is a natural way to relieve built-up stress in refractories. It has no effect on operation, performance or useful life of the unit. The firebox is an arch structure, the most stable and permanent construction known. These cracks will develop over time and is nothing to worry about. 

  6. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 04/03/2021

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  7. How do I refuel the fire? 04/03/2021

    Use the rake to evenly distribute the hot ember and ash along the base of the fire box, ensuring there is sufficient hot ember at the front to provide adequate ignition to the fresh fuel load. Load the fresh fuel so the logs are loaded lengthways and one end of each log...

  8. What does it mean by the Pyroclassic being 'Self Regulating'? 04/03/2021

    The vigorous fire near the loading door automatically slows down as the burning front advances through the firebox towards the back. Each cycle ends with ash and hot ember at the far end of the firebox. Only use the Turboslide when lighting, adding fresh fuel or if you quickly want a very...

  9. How do I use my re-usable firelighters? 04/03/2021

    Place the soaked fire starter in the front of the fire chamber just underneath the front of your kindling. When the fire has started use tongs to remove it and place somewhere safe to cool down. When the fire starter is cold, place into a jar of methylated spirits for storage. 

  10. How do I clean the glass? 04/03/2021

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle.