Help Centre

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  1. Air Supply 26/11/2020

    The room or space containing the Pyroclassic needs no additional ventilation unless a draught stabilizer is fitted, in which case a permanent opening of at least 1500m2 should be provided. Any air opening must be kept clear from blockage and obstruction.

  2. How to replace the door to glass sealing gasket 26/11/2020

    Download the instructions here -  Replacing-Door-to-Glass-Sealing-Gasket.pdf

  3. What does it mean by the Pyroclassic being 'Self Regulating'? 26/11/2020

    The vigorous fire near the loading door automatically slows down as the burning front advances through the firebox towards the back. Each cycle ends with ash and hot ember at the far end of the firebox. Only use the Turboslide when lighting, adding fresh fuel or if you quickly want a very...

  4. Can I use a heat transfer kit? 26/11/2020

    The simple answer is yes.

  5. Our flue pipe is showing signs of going brown, is this normal? 26/11/2020

    The flue pipes will change colour depending on how hot they have been. Like all metals, when exposed to the heat they go through a process called tempering or metallurgy which is explained in more detail here.

  6. How do I light my first fire? 26/11/2020

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.

  7. Why is smoke coming from my Pyroclassic fire into my room? 26/11/2020

    There are a few reasons why this could be happening:

  8. Refuelling onto a low firebed 26/11/2020

    The wood fuel inside a Pyroclassic® IV fire burns best on a thin bed of ash and hot coals. However, if there is insufficient burning material in the fire bed to light a new fuel charge, excessive smoke emission can occur.

  9. My fire isn’t going like it used to and performs like the flue is blocked even after cleaning. What do I do? 26/11/2020

    Remove the front panel by sliding it up. If there’s a white felt material (gasket), remove this and put back front panel.

  10. Why is my Pyroclassic using more wood than I thought it would? 26/11/2020

    This could be because the loading door is not airtight. Check the gasket - if you need a replacement, you can purchase one from our Parts Shop.