Help Centre

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  1. Why is our water heating pulsating and noisy? 14/11/2019

    This is most likely an improperly constructed water-heating circuit. Make sure you re-check the layout.

  2. How do I refuel the fire? 14/11/2019

    Use the rake to evenly distribute the hot ember and ash along the base of the fire box, ensuring there is sufficient hot ember at the front to provide adequate ignition to the fresh fuel load. Load the fresh fuel so the logs are loaded lengthways and one end of each log...

  3. Why is smoke coming from my Pyroclassic fire into my room? 14/11/2019

    There are a few reasons why this could be happening:

  4. How do I light my first fire? 14/11/2019

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.

  5. How does the Pyroclassic IV burn overnight? 14/11/2019

    The overnight burn ability of the Pyroclassic IV is 100% dependent on the quality and size of fuel you put in it.

  6. What wood should I be using? 14/11/2019

    DRY. This means a maximum of 25% moisture content but ideally under 18% if possible.

  7. Why is the door glass small? 14/11/2019

    Big door glass = big waste of heat

  8. Why are there cracks in my Pyroclassic cylinder? 14/11/2019

    This is a natural way to relieve built-up stress in refractories. It has no effect on operation, performance or useful life of the unit. The firebox is an arch structure, the most stable and permanent construction known. These cracks will develop over time and is nothing to worry about. 

  9. Is the Pyroclassic IV a DEFRA exempt appliance? 14/11/2019

    Yes the Pyroclassic IV qualifies as an exempt appliance. Click HERE for details. 

  10. How do I remove the ash from my Pyroclassic? 14/11/2019

    Remove the ash when the fire chamber is relatively cool. Use the Pyroclassic curved shovel to slowly empty the fire chamber. Ash almost always contains some hot ember.