Help Centre

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  1. How to replace the door to glass sealing gasket 17/01/2022

    Download the instructions here -  Replacing-Door-to-Glass-Sealing-Gasket.pdf

  2. Why are gases and smoke entering the room when the door is opened? 17/01/2022

    The most likely reason for this is that your flue is clogged and may require sweeping.

  3. Why is the Pyroclassic sometimes shown as having a 4kW heat output and sometimes 15kW? 17/01/2022

    The 4kW rating for the Pyroclassic IV comes from the efficiency and emissions testing procedure. This heat output test is a byproduct of other tests and it is acknowledged throughout the industry that this method of testing disadvantages fires with a higher thermal mass.

  4. My fire isn’t going like it used to and performs like the flue is blocked even after cleaning. What do I do? 17/01/2022

    Remove the front panel by sliding it up. If there’s a white felt material (gasket), remove this and put back front panel.

  5. Can I use a heat transfer kit? 17/01/2022

    The simple answer is yes.

  6. Why does my Pyroclassic not get as hot as traditional 'black box' style wood fires? 17/01/2022

    The Pyro is not a conventional radiant heater. As with all fires it can only generate the heat available from the fuel loaded into it and a single kilogram of wood fuel, soft or hard wood, carries the same calorific value by weight, so if a 'black box' fire is...

  7. When and how should I clean the flue? 17/01/2022

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your chimney once a year. This is often a requirement for many insurance companies.

  8. How do I use my moisture meter? 17/01/2022

    The moisture meter is intended to be used regularly throughout the drying process, from when you first get your wood fuel delivered right through to just before burning it. It will allow you to know exactly what the moisture content of the wood fuel you are using is and it will ensure...

  9. We have just had a minor gas explosion/back puffing in our Pyroclassic. Why has this happened? 17/01/2022

    This could be caused for the following reasons:

  10. Why is my door knob charred? 17/01/2022

    This will naturally happen slowly over years of use. However, this process can be accelerated by burning with the Turboslide open continuously and having the fire right up the front near the door. Please read our operating instructions again so you can use the Pyroclassic® IV correctly.