Help Centre

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  1. Why is the Pyroclassic sometimes shown as having a 4kW heat output and sometimes 15kW? 11/08/2022

    The 4kW rating for the Pyroclassic IV comes from the efficiency and emissions testing procedure. This heat output test is a byproduct of other tests and it is acknowledged throughout the industry that this method of testing disadvantages fires with a higher thermal mass.

  2. How do I fix down draft? 11/08/2022

    Download our down draft troubleshooting tips HERE.

  3. What is a load limiter? 10/08/2022

    Along the top of the fire chamber is a load limiter, which is designed to restrict the operator from overloading it. This will burn off in approximately 3-7 years depending on frequency of use. The load limiter does not need replacing but the airtubes will. 

  4. Why has the top plate dropped down at the front and ridden up at back and the insulating wool is visible? 10/08/2022

    The top plate may have dropped due to the front layers of insulating gasket moving out of position. This could be for a number of reasons but most often is due to a disturbance during sweeping.

  5. What is Pyroclassic Fires' return policy? 10/08/2022

    Pyroclassic Fires is committed to customer satisfaction. If you are unhappy with your purchase for any reason, return it to our UK distribution address within 30 days in the condition and packaging you received it and we will happily refund your money.

  6. How do I light my first fire? 10/08/2022

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.

  7. I am building a very airtight home. Do I need to install an air vent? 10/08/2022

    All wood fires need oxygen to operate effectively. The Pyroclassic IV needs 3.6 cubic metres of air per kilogram of wood. Like all wood fires, if you starve the unit of air, which can easily happen with airtight homes, it will not operate correctly and puff smoke back into the room.

  8. Can I use a heat transfer kit? 10/08/2022

    The simple answer is yes.

  9. What do I do if one of my side panels are shaking/rattling when the fire is going? 10/08/2022

    Because of the panels being interchangeable and not permanently fixed to the fire there is a small chance that occasionally a panel may rattle slightly in its channel, this is due to the small gap between the coloured panel and the channel which allows the panel to move ever so slightly.

  10. Why are there cracks in my Pyroclassic cylinder? 10/08/2022

    This is a natural way to relieve built-up stress in refractories. It has no effect on operation, performance or useful life of the unit. The firebox is an arch structure, the most stable and permanent construction known. These cracks will develop over time and is nothing to worry about.